{"xsrfToken":"ff603592c9638f87ec45efd9936476178abd547f_lout","branding":{"id":"2","key":"sd","name":"Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2259da","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"sd","projectId":10002,"serviceDeskId":2,"name":"Service Desk","description":"<p>Welcome! You can raise a Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"63","name":"Alpina ticketformulier","descriptionHtml":"","callToAction":"Alpina ticketformulier","introHtml":"","icon":10557,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[6],"key":""},{"id":"77","name":"Alpinagroup Marcom + Online formulier","descriptionHtml":"","callToAction":"Alpinagroup Marcom + Online formulier","introHtml":"","icon":10481,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[6],"key":""},{"id":"66","name":"CRM Formulier","descriptionHtml":"","callToAction":"CRM Formulier","introHtml":"","icon":10485,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[6],"key":""},{"id":"75","name":"Development Formulier","descriptionHtml":"","callToAction":"Development Formulier","introHtml":"","icon":10461,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10461","groups":[6],"key":""},{"id":"17","name":"Incident melden","descriptionHtml":"<p>you can send a email to: servicedesk@112support.atlassian.net</p>","callToAction":"Incident melden","introHtml":"","icon":10427,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10427","groups":[6],"key":""},{"id":"65","name":"M&C ticketformulier","descriptionHtml":"","callToAction":"M&C ticketformulier","introHtml":"<p>M&amp;C ticketformulier</p>","icon":10441,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10441","groups":[6],"key":""},{"id":"41","name":"Datalek melden","descriptionHtml":"","callToAction":"Datalek melden","introHtml":"","icon":10450,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[6],"key":""},{"id":"76","name":"Werkplek Formulier","descriptionHtml":"","callToAction":"Werkplek Formulier","introHtml":"","icon":10485,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[6],"key":""},{"id":"24","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10410,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10410","groups":[],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10420,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10420","groups":[],"key":""},{"id":"32","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10423,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10423","groups":[],"key":""},{"id":"19","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10428,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10428","groups":[],"key":""},{"id":"22","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10400,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10400","groups":[],"key":""},{"id":"31","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10416,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10416","groups":[],"key":""},{"id":"25","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10421,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10421","groups":[],"key":""},{"id":"27","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10419,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10419","groups":[],"key":""},{"id":"26","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10437,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10437","groups":[],"key":""},{"id":"23","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10404,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10404","groups":[],"key":""},{"id":"30","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10438,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10438","groups":[],"key":""},{"id":"20","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10434,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10434","groups":[],"key":""},{"id":"21","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10425,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10425","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Common Requests"}],"orderMapping":{"6":[77,76,66,63,17,41,65,75],"7":[24,17,26,27],"8":[22,20,18,19,21,23],"10":[30,26,32],"9":[30,25,31]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"Welkom! Hier kan je een ticket/ idee aanmelden.","userLanguageMessageWiki":"<p>Welkom! Hier kan je een ticket/ idee aanmelden.</p>","defaultLanguageHeader":"Welkom! Hier kan je een ticket/ idee aanmelden.","defaultLanguageMessage":"Welkom! Hier kan je een ticket/ idee aanmelden.","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2UyM2VlYy1iNGM0LTQ3ZmQtYjgxOC0wMjgxMTI5OWQzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDU1NzMsIm5iZiI6MTczMjIwNDM3M30.LFDA4U5MXgRzR-55V-UKAeuugeXZQRPl2pIOAiBEzGw","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"b7e23eec-b4c4-47fd-b818-02811299d3e1","tokenDurationInMins":20}},"reqCreate":{"id":63,"projectId":10002,"form":{"name":"Alpina ticketformulier","descriptionHtml":"","callToAction":"Alpina ticketformulier","intro":"","instructions":"","icon":10557,"iconUrl":"https://112support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Titel","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10039","fieldConfigId":"10139","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10021"],"values":[{"value":"10019","label":"Critical","selected":false,"children":[]},{"value":"10020","label":"High","selected":false,"children":[]},{"value":"10021","label":"Medium","selected":false,"children":[]},{"value":"10022","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Omschrijving","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10072","fieldConfigId":"10189","label":"Entiteit","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10119","label":"Alpina Online","selected":false,"children":[]},{"value":"10135","label":"Alpina@work","selected":false,"children":[]},{"value":"10120","label":"Heilbron","selected":false,"children":[]},{"value":"10121","label":"Alpina","selected":false,"children":[]},{"value":"10124","label":"Voogd","selected":false,"children":[]},{"value":"10122","label":"Mandaat Assuradeuren","selected":false,"children":[]},{"value":"10123","label":"Upiva","selected":false,"children":[]},{"value":"10127","label":"Branche Benefits","selected":false,"children":[]},{"value":"10125","label":"Visualtrends","selected":false,"children":[]},{"value":"10126","label":"Hemelraad en Keijzer","selected":false,"children":[]},{"value":"10128","label":"Overig","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10073","fieldConfigId":"10190","label":"Website","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Bijlage","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"10000","label":"Urgent","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/63","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/63","calendarParams":{"firstDay":0,"date":"2024-11-21T16:52:54+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiN2UyM2VlYy1iNGM0LTQ3ZmQtYjgxOC0wMjgxMTI5OWQzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDU1NzQsIm5iZiI6MTczMjIwNDM3NH0.bwZgsFOIpnAStbvw3TszhParWLLpV6YVuNC--tjhjFs","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"b7e23eec-b4c4-47fd-b818-02811299d3e1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=112support","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ff603592c9638f87ec45efd9936476178abd547f_lout","baseUrl":"https://112support.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://112support.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b7e23eec-b4c4-47fd-b818-02811299d3e1","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a37f2c1d29884acea461b44de345318d","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}